q778 takes the privacy and security of every Pakistani player seriously. This Privacy Policy explains exactly what personal data we collect, why we collect it, how it is stored and protected, and what rights you hold over your information. We believe in full transparency — no hidden data practices, no surprises.
Six core principles that govern every data decision we make on the q778 platform.
q778 does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. Your data is used solely to operate and improve your q778 experience.
All sensitive data stored on q778 servers — including passwords, payment details, and identity documents — is encrypted using industry-standard AES-256 encryption at rest and TLS 1.3 in transit.
q778 only collects data that is genuinely necessary to provide our services. We do not collect data speculatively or for undefined future uses. Every data point has a clearly documented purpose.
You retain meaningful control over your data at q778. You can access, correct, export, or request deletion of your personal data at any time by contacting our support team directly.
q778 is built specifically for Pakistani players. Our data handling is designed with local context in mind — JazzCash and EasyPaisa transaction data, PKR balances, and local support communications are all handled with care.
q778 retains your personal data only for as long as required to provide services and meet legal obligations. Data that is no longer needed is securely deleted or anonymised in accordance with our retention schedule.
q778 is a premier online gaming and sports betting platform serving English-speaking players across Pakistan — from Karachi and Lahore to Islamabad, Faisalabad, and beyond. We are committed to protecting your personal data and maintaining the highest standards of privacy in every aspect of our operations.
This Privacy Policy describes the types of personal information q778 collects from users of the q778 platform, the purposes for which that information is used, and the circumstances under which it may be disclosed to third parties. It also outlines the rights available to you regarding your personal data and how you may exercise those rights.
This Policy should be read alongside q778's Terms and Conditions and Responsible Gaming Policy, both of which form part of the overall legal framework governing your relationship with q778. In the event of any conflict between this Policy and those documents, the Terms and Conditions shall take precedence unless otherwise specified.
q778 is fully committed to the principle that your personal data belongs to you. We act as custodians of that data and take that responsibility seriously. Our internal data governance policies, staff training programmes, and technical infrastructure are all designed with your privacy as a primary consideration.
For the purposes of applicable data protection legislation, q778 acts as the Data Controller in respect of all personal data collected through the q778 platform. As Data Controller, q778 determines the purposes and means by which personal data is processed.
q778 operates under an international gaming license. All data processing activities are conducted in compliance with the data protection requirements of our licensing jurisdiction, as well as applicable international data protection standards.
q778 collects personal data through several channels: directly from you during registration and account management, automatically through your use of the platform, and occasionally from third-party verification services. The categories of data we collect are described below.
| Category | Examples | Required? |
|---|---|---|
| Identity | Name, DOB, CNIC, address | Mandatory |
| Contact | Email, mobile number | Mandatory |
| Financial | JazzCash, EasyPaisa, bank details | For transactions |
| Gaming Activity | Bets, sessions, PSL markets | Automatic |
| Technical | IP, device, browser, cookies | Automatic |
| Communications | Support tickets, chat logs | When contacting us |
q778 uses your personal data strictly for the following documented purposes. We do not use your data for any purpose that is incompatible with those listed below without providing prior notice and obtaining any necessary consent.
q778 processes your personal data on the following legal bases, each of which applies to specific processing activities as described below:
q778 does not sell your personal data to any third party. We share your data only in the limited circumstances described below, and only to the extent strictly necessary for the stated purpose.
q778 engages carefully vetted third-party service providers to support platform operations. These may include identity verification providers, payment processors (including partners facilitating JazzCash and EasyPaisa transactions), fraud detection services, cloud infrastructure providers, and customer support software vendors. All such providers are bound by data processing agreements that restrict their use of your data to the specific purpose for which it was shared.
Where you play games provided by third-party game studios integrated into the q778 platform, limited technical and session data may be shared with those suppliers for the purpose of delivering and auditing the game. These suppliers are contractually prohibited from using your data for any other purpose.
q778 may disclose your personal data to our licensing authority, law enforcement agencies, financial intelligence units, or other regulatory bodies where required by law or where we are under a good-faith obligation to report suspected illegal activity such as money laundering, fraud, or match-fixing.
In the event of a merger, acquisition, or sale of all or part of q778's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any changes to this Privacy Policy that result from it.
All financial transactions on q778 are processed in Pakistani Rupees (PKR). q778 works with regulated payment processing partners to handle deposits and withdrawals via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, and USDT TRC20.
q778 does not store full payment credentials such as complete bank account numbers or full CNIC-linked payment identifiers on its own servers. Payment data is tokenised and handled directly by our payment processing partners in accordance with applicable financial data security standards.
Transaction records — including the amount, date, payment method type, and reference number — are retained by q778 as part of our legal obligation to maintain accurate financial records in compliance with our gaming license and AML regulatory requirements. These records are retained for the minimum period required by applicable law.
q778 uses cookies and similar tracking technologies to ensure the proper functioning of the platform, improve user experience, and support our analytics and security operations. The cookies used on q778 fall into the following categories:
| Cookie Type | Purpose | Consent Required? |
|---|---|---|
| Strictly Necessary | Session management, login authentication, security tokens | No — essential |
| Functional | Language preferences, UI customisation, responsible gaming settings | No — functional |
| Analytics | Platform usage statistics, feature engagement metrics | Yes — consent-based |
| Marketing | Promotional campaign attribution, retargeting | Yes — consent-based |
You may manage your cookie preferences at any time via the cookie settings panel accessible from the q778 platform footer. Please note that disabling strictly necessary cookies will impair the functionality of the q778 platform and may prevent you from completing the q778 login process.
q778 does not use third-party advertising cookies that track your activity across other websites for the purpose of serving personalised advertising outside of the q778 platform.
q778 retains personal data for the minimum period necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by law or our licensing obligations. Our general data retention principles are as follows:
Upon expiry of the applicable retention period, data is securely deleted or irreversibly anonymised using industry-standard data destruction procedures. Anonymised aggregate data may be retained indefinitely for statistical and analytical purposes, as it can no longer be used to identify any individual.
q778 implements a comprehensive suite of technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our security infrastructure includes:
Despite these measures, no online platform can guarantee absolute security. If q778 becomes aware of a data breach that poses a significant risk to your rights and freedoms, we will notify affected players and the relevant regulatory authorities in accordance with our legal obligations and within the timeframes required.
As a q778 player, you hold the following rights in relation to your personal data. You may exercise any of these rights by contacting our support team at [email protected]:
q778 will not charge a fee for exercising any of these rights in ordinary circumstances. We aim to respond to all data rights requests within 30 calendar days. Where a request is particularly complex or where a large volume of requests are received simultaneously, we may extend this period by up to a further 60 days, in which case we will notify you of the extension and the reasons for it.
q778 employs multiple layers of age verification to prevent underage access to the platform. During registration, players are required to declare their date of birth and provide identity documentation confirming they are 21 or older. Our systems cross-check this declaration against submitted CNIC data where applicable.
If q778 discovers or has reasonable grounds to suspect that a registered account belongs to a person under the age of 21, the account will be immediately suspended pending investigation. Any funds deposited by an underage player will be returned and the account will be permanently closed. All personal data collected in connection with that account will be retained only to the extent required to document the age violation and will be deleted thereafter.
If you are a parent or guardian and believe your child has registered a q778 account, please contact us immediately at [email protected]. We will investigate and take appropriate action promptly.
q778 operates under an international gaming license and may use service providers and infrastructure located in jurisdictions outside of Pakistan. As a result, your personal data may be transferred to and processed in countries other than Pakistan in the course of delivering our services.
Where such transfers occur, q778 ensures that appropriate safeguards are in place to protect your personal data to a standard equivalent to or higher than that required under our licensing jurisdiction's data protection requirements. These safeguards include contractual data protection clauses in our agreements with all third-party service providers who process data on our behalf.
q778 does not transfer your personal data to any country that we have not assessed as providing an adequate level of protection for personal data, or for which appropriate contractual safeguards have not been established.
q778 may update this Privacy Policy from time to time to reflect changes in our data practices, regulatory requirements, or platform features. When we make material changes to this Policy, we will notify registered players via email and/or via an in-platform notification on the q778 platform.
The "Last Updated" date shown at the top of this page will be revised each time this Policy is updated. We encourage you to review this Policy periodically to stay informed about how q778 protects your personal data.
Your continued use of q778 after a revised Privacy Policy has been published and you have been notified constitutes your acknowledgement of the updated Policy. If you do not agree with any material changes, you have the right to close your q778 account by contacting our support team.
If you have any questions, concerns, or requests relating to this Privacy Policy or to q778's handling of your personal data, please contact our Data Privacy team using the details below. We are committed to resolving all privacy-related queries promptly and transparently.
When contacting us about a privacy matter, please include your registered q778 username (not your password), a description of your request or concern, and any relevant reference numbers if you have them. This will help us locate your account and respond efficiently.
Now that you know exactly how q778 protects your data, join thousands of Pakistani players from Karachi to Islamabad enjoying fair, secure, and responsible gaming. Deposits in PKR, local payment methods, and 24-hour support included.